Look forward to getting in touch with you! Sincerely. Noting you have already contacted us, would you mind sending us your order number or ticket number after receiving a request? Then our senior support team will further evaluate your refund request. We are eager to fix the problem after knowing users encounter an issue to use the product, so our support may ask you to provide specific details via emails for further troubleshooting, and this was the reason we didn't process a refund for you in the first place. 2.We accept a refund request if the customer encounters technical issues we cannot solve within 7/30days. This is also the reason we are able to win the trust of millions of users in over 150 countries. We pay special attention to protecting the privacy of users, and will not maliciously collect users' data without getting their permission. Per your description, we'd like to make an explanation one by one as follows: 1.Wondershare is an empower digital creator with software solutions tailored to their imagination. Firstly, I'd like to present our deepest apologies for the inconvenience that happened on your end. Reply from Wondershare Dr.Fone Apr 8, 2022
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